Privacy Policy

Effective Date: July 6, 2026

1. Introduction

Welcome to Canonical Timeline ("Canonical Timeline," "we," "our," or "us"). This Privacy Policy explains how Canonical Timeline LLC collects, uses, stores, and protects information when you use our website, services, and applications (collectively, the "Service").

By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Canonical Timeline is operated by:

Canonical Timeline LLC

522 W Riverside Ave Ste N

Spokane, WA 99201

United States

Support Email: support@canonicaltimeline.com

3. Who May Use the Service

The Service is intended for adults who are at least 18 years old.

Canonical Timeline provides tools that allow users to organize, analyze, and discuss information. The Service itself does not verify or guarantee the accuracy, completeness, legality, or reliability of user-generated content or investigative conclusions.

Although the Service is primarily intended for users located within the United States, users from other countries may access the Service.

4. Information We Collect

Information You Provide

When you create an account or use the Service, we may collect information including:

Email address
Display name
Password (stored securely in encrypted or hashed form)
Profile information
Messages and comments
Uploaded files
Images
URLs submitted for research
Investigation notes and evidence submitted by you
Customer support communications

Information Collected Automatically

When you use the Service, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
General geographic location derived from your IP address
Session information
Cookies
Usage information
Log files

5. Cookies

Canonical Timeline uses cookies and similar technologies to operate the Service.

These may include:

Session cookies that keep you signed in
Security cookies
Preference cookies
Preference cookies

You may configure your browser to reject or delete cookies. Some features of the Service may not function correctly if cookies are disabled.

6. How We Use Your Information

We use your information to:

Create and manage user accounts
Authenticate users
Provide the Service
Process subscription payments
Deliver customer support
Improve and personalize the Service
Maintain platform security
Detect fraud and abuse
Comply with legal obligations
Respond to lawful requests from government authorities
Communicate important service announcements

We do not send marketing emails.

7. User Content

Users may submit content including:

Investigative notes
Comments
Files
Images
URLs
Supporting evidence

You retain ownership of the content you submit.

By submitting content, you grant Canonical Timeline LLC a worldwide, non-exclusive, royalty-free license to store, process, reproduce, display, distribute, and otherwise use your content solely as necessary to operate, improve, secure, and provide the Service.

8. Third-Party Services

We use trusted third-party providers to operate portions of the Service.

These currently include:

Provider	Purpose
Stripe	Payment processing
DigitalOcean	Cloud infrastructure and hosting
DigitalOcean Spaces	Content storage and CDN
ZeptoMail	Transactional email delivery
Twilio	Notifications
Leaflet with OpenStreetMap	Interactive maps

These providers may receive only the information necessary to perform their respective services and process that information under their own privacy policies.

We may add additional service providers as our platform evolves.

9. Payments

Subscription payments are securely processed through Stripe.

Canonical Timeline does not store complete payment card numbers.

Payment information is processed according to Stripe's security and privacy practices.

Unless required by applicable law, subscription fees are non-refundable.

10. Artificial Intelligence

Canonical Timeline uses AI-assisted tools internally to assist with software development and engineering.

Production customer data is not used to train generative AI systems.

We do not provide production user data to AI providers for model training.

11. Analytics

We use a self-hosted instance of Umami to understand how visitors use the Service.

Umami is a privacy-friendly analytics tool that does not use cookies and does not collect any personal data. It may collect anonymized information such as:

Pages visited
Device type
Browser type
Approximate country-level location
Referring websites

No personal identifiers, IP addresses, or tracking cookies are involved.

We do not sell your personal information.

We may share information only when necessary:

With service providers that help operate the Service
To comply with legal obligations
To protect the rights, safety, or security of Canonical Timeline or our users
As part of a merger, acquisition, or sale of business assets

13. Data Retention

We retain personal information only as long as necessary to:

Provide the Service
Maintain your account
Meet legal obligations
Resolve disputes
Enforce our agreements

Deleted accounts may remain in secure backups for a limited period before being permanently removed.

Certain billing, security, or legal records may be retained where required by law.

14. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of transmitting data over the Internet or storing information electronically is completely secure.

Accordingly, we cannot guarantee absolute security.

15. Account Deletion

You may delete your account at any time through the Service, if available, or by contacting us.

Deleting your account removes your profile and disables access to the Service.

Some information may be retained where necessary for:

Fraud prevention
Security
Legal compliance
Billing records
Backup and disaster recovery

16. International Data Transfers

Canonical Timeline is operated from the United States.

If you access the Service from another country, you understand that your information may be transferred to, processed, and stored in the United States.

17. Children's Privacy

The Service is not intended for anyone under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that a minor has created an account, we may remove the account and associated information.

18. Your Privacy Choices

Depending on applicable law, you may have the ability to:

Access your personal information
Correct inaccurate information
Delete your account
Update your profile
Control cookies through your browser

To make a privacy-related request, contact:

support@canonicaltimeline.com

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the Effective Date shown at the beginning of this document.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

20. Contact Us

If you have questions regarding this Privacy Policy, you may contact us at: